Moving FAQs

Excluding holidays, the most economical time to move is Sunday through Thursday in the middle of the month.

When all of the associated costs to move yourself are taken into account it costs very little extra to use Allstar and if you place a value on your time it is actually less expensive to use Allstar. Please see our special price comparison page Here

No, please remember that moving brokers charge the moving companies for the customer leads. This cost is passed along to you the customer. There is no benefit to using a middleman company when you can deal directly with the service provider.

Most companies who offer extremely low rates cannot provide you with an equitable repair and replacement policy or additional insurance coverage options. Also, some of these companies do not utilize full time professional movers or specialized transport conveyances and equipment. Many of these companies schedule every customer that they can and then pick and choose which jobs are the easiest and most profitable when they prepare their routing. Consequently, movers never arrive for some of the customers who believe that they were scheduled for service. Almost every day we perform “same day service” for customers who have been “no showed” by one of the cut-rate companies. The old adage that; “the cheapest service is not the best and the best service is not the cheapest” holds very true in the moving industry. Allstar’s on time arrival rate exceeds 98% and in 14 years of business we have never failed to arrive for a scheduled customer’s job! We are extremely proud of this record and we take our obligation to our customers very seriously. For further information please see the section on “How to select a moving company.”

Established, reputable moving companies have effective advertising and marketing programs in place. They do not need to use “brokers.” Brokers are merely “middlemen” who provide customer leads and collect fees from the moving company for those leads. This translates into increased costs for you the customer. Many times when a customer schedules services through a broker the customer does not even know what moving company will be providing the service. Simply put, the best moving companies do not utilize brokers. In this way they can provide good service at reasonable rates. Most importantly, you will know exactly whom you are dealing with and who will arrive at your door to provide service for you.

Are you talking to an experienced relocation specialist, a girl Friday or some guy on a cell phone? This can make the difference between making sure the arrangements and pricing for your move are accurate. This is simple to determine, are you being asked intelligent relevant questions about your furniture items and conditions or are you simply being quoted a low hourly rate?

What is the coverage amount of the company’s general liability policy? Will the company send you documented proof?

Will the company provide (in writing) their repair/replacement policy? Do they offer additional coverage options?

Does the company use only trained full-time professional movers or do they utilize labor pool personnel and/or day laborers? Be assured if you are being offered a hourly rate that seems low you will not receive service from trained professional full-time movers.

Will you receive a two (2) hour window of arrival for the movers or a simple: “we’ll be there sometime in the morning.”

Will you receive a written confirmation outlining all pertinent information?

What size and type of moving vehicle or conveyance will be used? Box trucks are equipped with electric/hydraulic lift gates or 24” ramps that can take twice as long to load and unload as custom built enclosed trailers with 8’x 8’ back door ramps. Companies using box trucks will cost you extra money! How much cubic cargo space will the vehicle or conveyance being sent for your job have? Are you offered an option? A 20’ custom enclosed trailer built for moving industry use will provide 185 more cubic feet of cargo capacity than a 24’ box truck!

Yes, you will receive a confirmation document that includes the date of your scheduled service, our written repair/replacement policy and a confirmation number. For guaranteed price quote services it will also include an attachment that lists the inventory of items and the conditions of your service that you provided to us. For hourly services the attachment will include the rates and the conditions that you provided to us. In most instances your confirmation will be emailed to you. If you do not have email we can fax or surface mail your confirmation. Once you receive your confirmation it is important that you send us an acknowledgement that you have received it and reviewed all of the information and attachments.

Yes, the day before your schedule service we will contact you to let you know the two hour window of arrival. We believe your time is valuable and we know that there is a lot of preparation prior to moving. Unlike a lot of moving companies we believe that providing a time of arrival is very important to our customers.